Top GoodX Features to Improve Patient Satisfaction in 2025
In today’s healthcare environment, it’s often the simple, considerate touches that make a lasting impression on patients. At GoodX, our mission is to support healthcare professionals in building practices that run efficiently while prioritising the patient experience. The following ten features are crafted to enhance both your workflow and the care you offer:
1. Smart Appointment Alerts
Help your patients stay on track with built-in reminders. These alerts reduce the chances of missed bookings and help maintain a steady, predictable schedule for your team.
2. Quick Patient Recognition
With the Patient Identifier, GoodX recognises individuals as they arrive—instantly updating appointments for a smoother check-in process.
3. Efficient Account Management
Your team can view and manage patient accounts directly on-screen. Quick access to debtor information helps minimise time spent on admin.
4. WhatsApp Messaging Integration
Connect with patients through WhatsApp for appointment confirmations and quick queries—making communication more responsive and accessible.
5. Tailored Clinical Templates
GoodX gives you the flexibility to design clinical templates tailored to your area of expertise, making documentation and referrals more efficient.
6. Informative Smart Stickers
Highlight important patient details such as “Chronic” or “Pre-authorised” using Smart Stickers, which also automate supportive background actions.
7. Direct Prescription Delivery
Send scripts straight to pharmacies, eliminating the need for printed documents and saving your patients valuable time.
8. Flexible Diary Management
Easily coordinate diaries across team members or locations with a flexible calendar that simplifies appointment management.
9. Secure Cloud Image Storage
Using the Cloud Capture App, you can safely upload and store patient images directly to a secure, compliant server—keeping personal devices clear.
10. Integrated Billing Tools
From processing payments to submitting claims, GoodX brings your financial admin into one place—speeding up transactions and reducing wait times for your patients.
Deliver Better Care, Seamlessly
These features are designed to remove day-to-day hurdles and elevate the patient experience. Discover how GoodX can help streamline your practice by visiting our Learning Centre: https://learning.goodx.co.za.
